Privacy Policy

1. Who We Are

Diagnostic Cleanliness is a commercial cleaning diagnostics platform operated by Mubarak Al Sheikh, based in Alexandria, Egypt. We help facilities managers and office leaders identify and solve workplace cleanliness challenges through diagnostic reasoning and customized solutions. You can contact us at hello@mubarakalsheikh.com or by phone at +20 10 6902 3755.

2. What Personal Data We Collect

We collect personal information only when you voluntarily provide it or when it is necessary to deliver our services. The types of data we may collect include:

• Contact Information: Your name, email address, phone number, and business address when you submit inquiry forms or request a consultation.
• Facility Details: Information about your workplace, cleaning challenges, compliance concerns, and current cleaning practices that you share during diagnostic conversations.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and the device or browser you use. This may be collected through analytics tools.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to remember your preferences and improve your experience on our site.

3. How We Use Your Data

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide diagnostic consultations tailored to your facility's cleanliness challenges.
• To develop and deliver customized cleaning solutions and recommendations.
• To communicate with you about our services, updates, and relevant industry insights.
• To understand how our website is used and to improve our platform, content, and user experience.
• To comply with legal obligations and protect the security of our services.
• To prevent fraud and ensure the integrity of our diagnostic process.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide information through forms or contact requests, you consent to our processing of that data.
• Contract Performance: Processing necessary to provide diagnostic services and solutions you have requested.
• Legitimate Interests: To improve our services, conduct analytics, and enhance user experience, provided this does not override your privacy rights.
• Legal Compliance: To meet applicable laws and regulations in Egypt and other jurisdictions where we operate.

5. Data Sharing and Third Parties

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Third-party vendors who assist us with website hosting, analytics, email delivery, and customer support. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or government request, we may disclose information to comply with legal obligations.
• Business Transfers: If Diagnostic Cleanliness is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We ensure that any third parties we work with maintain appropriate security measures and confidentiality obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Contact information from inquiries is retained for the duration of our business relationship and for a reasonable period afterward to address follow-up questions or service improvements.
• Facility diagnostic data is retained to support ongoing recommendations and to improve our advisory services.
• Usage and analytics data is typically retained for up to 12 months unless longer retention is required for legal compliance.
• You may request deletion of your data at any time, subject to legal or contractual obligations to retain it.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for basic website functionality and security.
• Analytics Cookies: Help us understand how visitors use our site, which pages are most valuable, and where we can improve.
• Preference Cookies: Remember your settings and preferences for future visits.

Most web browsers allow you to control cookies through your settings. You can choose to disable cookies, though this may affect your ability to use certain features of our website. For more information about cookies, visit allaboutcookies.org.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal data, subject to legal or contractual retention requirements.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You can request that we provide your data in a portable format.
• Right to Object: You can object to certain types of processing, such as marketing communications.

To exercise any of these rights, please contact us at hello@mubarakalsheikh.com. We will respond to your request within 30 days or as required by applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of data using encryption where appropriate.
• Restricted access to personal information on a need-to-know basis.
• Regular security assessments and updates to our systems.
• Confidentiality agreements with employees and service providers.

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, and you use our services at your own risk. Please notify us immediately if you suspect any unauthorized access to your information.

10. International Data Transfers

Diagnostic Cleanliness is based in Alexandria, Egypt. If you are located outside Egypt and provide personal information to us, your data may be transferred to and processed in Egypt or other countries where we operate. By using our services, you consent to such transfers. We will ensure that any international transfers comply with applicable data protection laws.

11. Children's Privacy

Our services are intended for facilities managers, office leaders, and other business professionals. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately at hello@mubarakalsheikh.com.

12. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Diagnostic Cleanliness. This privacy policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your personal information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page. Your continued use of our services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our handling of your personal data, please contact us:

• Email: hello@mubarakalsheikh.com
• Phone: +20 10 6902 3755
• Location: Alexandria, Egypt

We will respond to your inquiry within 30 days or as required by applicable law.