Terms of Service

Effective as of January 2026. Please read these terms carefully before using Diagnostic Cleanliness.

1. Acceptance of Terms

By accessing and using the Diagnostic Cleanliness website and platform (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use the Service. We reserve the right to modify these terms at any time, and your continued use of the Service following any changes constitutes your acceptance of the new terms.

2. Service Description

Diagnostic Cleanliness is a commercial cleaning diagnostics platform designed to help facilities managers and office leaders identify and solve workplace cleanliness challenges. Our Service provides diagnostic reasoning, problem mapping, customized solution recommendations, and advisory guidance based on your facility's specific conditions, scheduling constraints, and operational needs.

The Service is provided on an advisory basis. While we apply rigorous diagnostic methodology to understand your cleanliness challenges, the implementation of any recommendations remains your responsibility. We do not provide direct cleaning services, nor do we guarantee specific outcomes from following our guidance.

3. Permitted Use

You agree to use the Service only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Service. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person;
• Transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Service;
• Attempting to gain unauthorized access to our systems or networks;
• Reverse-engineering, decompiling, or attempting to derive the source code or methodology of our diagnostic framework;
• Using the Service to develop competing diagnostic or advisory services;
• Reproducing, distributing, or republishing diagnostic reports or recommendations without explicit written consent;
• Removing or obscuring any proprietary notices, labels, or marks on the Service.

4. Intellectual Property Rights

All content, materials, design, methodology, diagnostic frameworks, reports, and recommendations provided through the Service are the exclusive property of Diagnostic Cleanliness or our licensors. This includes but is not limited to text, graphics, logos, icons, images, audio, video, software, and the selection and arrangement of content.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes only. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any content from the Service without our prior written consent.

Diagnostic reports and recommendations generated specifically for your facility are provided for your confidential use. You may share these reports internally with relevant staff members, but may not republish, resell, or distribute them to third parties without written permission.

5. User-Provided Information

When you use the Service, you may provide information about your facility, cleaning challenges, staff, operations, and other workplace details. You represent and warrant that all information you provide is accurate, complete, and truthful. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

By providing information to the Service, you grant Diagnostic Cleanliness the right to use, analyze, and process that information to deliver diagnostic recommendations and improve our Service. We will handle your information in accordance with our Privacy Policy.

6. Disclaimers

The Service is provided on an "as-is" and "as-available" basis. Diagnostic Cleanliness makes no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure;
• Defects will be corrected;
• The Service is free from viruses or harmful components;
• Diagnostic recommendations will achieve desired results or solve all cleanliness challenges;
• Implementation of our guidance will result in compliance with all applicable regulations or standards.

Diagnostic recommendations are based on information you provide and our analysis of that information. We do not conduct physical inspections of your facility unless explicitly arranged. Our recommendations are advisory in nature and should be evaluated by qualified professionals before implementation. Results depend on many factors beyond our control, including facility conditions, staff training, product selection, and execution.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Diagnostic Cleanliness shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the Service, including but not limited to damages for loss of profits, goodwill, data, or business interruption, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from the Service shall not exceed the amount you have paid to us in the twelve months preceding the claim, or if you have not paid anything, shall not exceed one hundred Egyptian pounds (EGP 100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Diagnostic Cleanliness, its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service;
• Your violation of these Terms of Service;
• Your violation of any applicable law or regulation;
• Your infringement of any third-party rights;
• Information or content you provide to the Service;
• Your implementation of recommendations provided by the Service.

9. Third-Party Links and Content

The Service may contain links to third-party websites, resources, or references. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party sites. Your access to and use of third-party sites is at your own risk and subject to their terms and conditions. We are not liable for any loss or damage arising from your use of third-party content or services.

10. Confidentiality and Data Security

We take reasonable measures to protect the information you provide through the Service. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You use the Service at your own risk regarding data security.

For detailed information about how we collect, use, and protect your information, please refer to our Privacy Policy.

11. Termination

We reserve the right to terminate or suspend your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (such as intellectual property rights, limitation of liability, and indemnification) shall remain in effect.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles. You agree that any legal action or proceeding arising from or relating to these terms or the Service shall be subject to the jurisdiction of the courts located in Alexandria, Egypt.

13. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Diagnostic Cleanliness regarding your use of the Service and supersede all prior and contemporaneous agreements, understandings, and negotiations, whether written or oral.

15. Changes to Terms

Diagnostic Cleanliness reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service following any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.

16. Contact Us

If you have questions, concerns, or requests regarding these Terms of Service, or if you wish to report a violation, please contact us: